When it comes to chatbots, not all are able to get hold of the right nerve of the customer while communication. To be honest, some are just straight-up boring, inefficient, and artificial. There have been dozens of articles written on chatbots glorifying their capabilities, but today we will share the utmost important failed features of chatbots!
And that is not all! Along with it, we would also throw some light on supreme useful power-packed positive features of chatbots as well. Getting an understanding of both the sides would help you to gain a better perspective towards this tech. It would provide a unique approach to the users, no doubt to the readers as well.
The Prevailing Dilemma Of Chatbot Technology
Chatbots sound so innovative but, it’s a hard task to find a single chatbot that’s really an extremely good product with no imperfection imbibed within. Which is a bummer, because with the world evolving with seamless technology, users don’t really fancy flaws. For businesses, it is catastrophic, because of the cut-throat competition.
What Do Users Want?
Well, it is not tough to crack the riddle. Users just long for 3 basic components:
- Easy and simple to make use
- Works accurately for at least 99% of the time
- Removes or reduces the friction
The requirements are quite simple, but the question is, would users be able to get what they desire?
Unfortunately, there is not a single chatbot available which can be considered, an absolute pack, filled with the described components. To talk more about the chatbots, first, there was Tay, which was followed by FB with its Messenger bots, which, by most of the users, didn’t begin nicely.
No matter how many chatbots came, or how many are about to be launched, the main thing, which still lies beneath the actual layer is, that bots have the full potential to replace apps and websites by letting users buy anything and get entertained. Since bots are a unique way of interaction for users, totally without an interface, it becomes even more important to design the flow of the chatbots conveniently, so users can have clear expectations and hints about what they can do with the bot.
How To Solve The Problem?
Before jumping on the answer, let’s perceive how chatbots work. Bots mainly have two elements: the “mind” and the “physique.” The “mind” is basically a large nervous system that takes, what people say and converts them into actionable code. Another part of chatbots is the “physique”, it is constructed and customized, however, it’s actually only a huge physique of data.
Most of the bots aren’t really clever. If I talk about Tay — the Microsoft chatbot, it was clever. It tried to study as folks spoke to it. And, in concept, it ought to have gotten higher with time — higher in that it begins seeing patterns without having to be “informed” about them. On the contrary, FB Messenger bots, for instance, the CNN chatbot, are usually not clever.
But apart from these failed features, chatbots are nice for explaining stuff, and of course an important substitute for lengthy types. They’re far more human and palatable than types. So for me, bots are not just the yak-yak type all the time but save precious time as well.
That is the reason why they are able to create such a huge curiosity in the market. With the user base inclining towards this tech, businesses are trying to incorporate it into their processes. If you too are sailing in the same boat, then make sure you visit the experts. Tell us what you think about the bots, and feel free to contact us for any query.
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