17 Jan 2017
Updated on September 28th, 2022
Work with the Clients, Not for the Clients: Techugo’s Mantra to Success!
Upon asking the team about what has helped them achieve massive success and big clients, the answer that I received was, “we work with the clients, not for the clients.”
It astonished me, and everything seemed to be in front of my eyes. I did not take much time before deciding that this is the team I want to move ahead with.
Undoubtedly, the statement left a tremendous impact on me, and I got along with the work strategy.
The fact cannot be denied that proceeding with the app development process is not just a boring cycle but a relationship that you build with your clients to make their dream come true. The process is like a task that is far easier to achieve if the client’s expectations are not excluded from the development part, and rather took it as a mission to be accomplished.
Is it significant to learn how a company and its team must serve its clientele? Therefore, Here I have compiled a few of the essentials to be incorporated by every app development company and interweave them with the app development process.
How to Meet Client Expectations?
Take a look!
1. Flexibility is the Key
It is quite obvious for the clients to indulge in a pool of expectations. Their head is owned by visions and ideas that might be difficult to achieve, which is why app developers must remain flexible with their approach.
Not only this, but the app development team must not be rigid in imposing their innovative ideas on the clients, unless the client wishes to put them into action.
It is advised for the two parties to sit together and discuss bringing a successful app as a final product.
2. App Development is a Relationship
Many app developers believe that their involvement is no longer needed once the app is launched on the respective app store. However, they are not well aware of the fact that app development is only the basic phase. The real picture comes to the light once the app is ready and its marketing is initiated. After the app goes live, you have to be an attentive listener to your client’s requirements, which will be echoed through the reviews and feedback. So, put your efforts and root out the bugs before they turn into a big stink.
3. Transparency is Vital
Every client wants to save a penny! You can’t expect your client to hand over their account details, so you can invest as required in the app development process. You need to be intellectual enough to inform the client of the rough order of calculation for the app development beforehand.
Additionally, don’t take the risk of integrating the feature or app functionality without the consent of your client. Remember, if your concept goes well with their demand, they will never deny amalgamation of the same. Don’t surprise or shock your clients with an unexpected invoice all of a sudden.
Do you agree?
4. Remember, Your Client is Not as Technical as You
As an app developer, you must play a slow and steady game where the chance of winning the race is always higher. Your client has a concept to be built as an app, but don’t expect that your client is well-versed with the technical know-how. However, if you find any technical glitch in achieving what your client expects, then it is always better to discuss and share the alternative method to be implemented. It is always better to explain, and your client would grace your decision.
5. Research Your Audience
Every business has its own demand and targeted audiences. Thus, you have to keep these factors in mind while working as a partner for them in the development process. To understand their business functionalities, you must indulge in the client’s business and understand it much profoundly. Moreover, conducting market research for their respective audience and what they are looking for in the mobile app will be beneficial. Unfortunately, most of the time, app developers work on their own working strategies and forget the demand of the client’s audience, which results in a futile product to be called a mobile app.
This is precisely the reason we at Techugo have a mantra which is “Work With The Client, Not For The Clients.” This statement accentuates itself very well. As an app developer, if you are able to understand the actual need of your client and able to deliver what is expected, then on an honest note, the app developed by your end would be a masterpiece and you would ultimately receive the trust and the prospective referrals from your existing clients.
6. Enhanced Client Interactions
I agree that you hold a strong communication channel within your company, but if you fail to relate to your client’s needs, then it is all a waste. You need to ensure the communication channel to involve. Thus, the following points must be integrated into your communication channel:
- Let the clients feel ‘Heard’
- There is no harm in accepting your mistake
- Follow-up after an issue is resolved
- Develop relationships, so your clients can share their concerns easily
- Be available, regardless of their time-zone limitations
- Show empathy, patience, and consistency
It’s significant for your client service team to adapt the right skills to manage the client’s needs. No amount of CRM software can compensate for shortcomings in this area. It is not a hard nut to crack but can be a cakewalk for you, if integrated well and efficiently. You need to be proactive with your clients and seek their feedback and review to improve work quality and productivity.
To Sum Up
Techugo- a top mobile app development company has taught us that the client comes first. Thus, you have to listen to your client and its requirements.
At our organization, the mobile app development process, for every client is a memory to be cherished forever because we take pride in developing relationships with our clients, whom we fondly call our patrons. Techugo efficiently talks about 80% repeat business since its inception, and it has developed mobile apps for the leading brands to startups.
Our mobile app development team has the expertise to create a unique variety of mobile app solutions for your business needs, which would help you to showcase your idea, goal, and dream in the most informative and engaging way. Our team of top mobile app designers is here to help assist you with every step of your mobile app development strategy. We consult, brainstorm, manage the project, design, develop, test, launch, and market apps in the best possible way.
So, if you’re looking forward to working on your dream, get in touch with our team to discuss this further. The discussion would help you to gain a better insight into your app requirement.
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